At Anjani Sut, we value customer satisfaction and strive to provide high-quality Ayurvedic wellness products. Our Refund Policy is designed to ensure a smooth and fair experience for all our customers.
- Eligibility for Refund
You may request a refund under the following conditions:
- You received a damaged, defective, or incorrect product.
- The product is unopened, unused, and in its original packaging.
- The refund request is raised within 3–7 days of receiving the order.
- Valid proof is required, such as:
- Order ID
- Unboxing video or photos of the issue
- Invoice copy
- Non-Refundable Situations
Refunds will not be applicable in the following cases:
- If the product has been opened, used, or tampered with.
- If the packaging is missing, damaged, or altered after delivery.
- If the refund request is raised after 7 days of delivery.
- For issues related to personal taste, fragrance preference, or expectations.
- No refunds on discounted, offer, or combo products.
- Process for Refund
To request a refund:
- Contact our customer support at
Email: info@anjanisut.com
Phone: 9828272206 - Provide order details and issue proof.
- Our team will verify the request within 48–72 hours.
- If approved, you will be notified, and the refund will be processed.
- Refund Mode & Timeline
- Refunds will be credited to your original payment method (UPI, card, wallet, net banking).
- The processing time may take 5–10 working days depending on the bank/payment provider.
- Return Pickup (If Applicable)
- In eligible cases, we will arrange a return pickup.
- The product must be properly packed for safe return.
- If pickup is unavailable in your region, you may be asked to ship the product back to us.
- Cancellation Policy
- Orders can be cancelled before dispatch for a full refund.
- Once shipped, the order cannot be cancelled.
- Contact Information
For refund, return, or cancellation-related queries:
Email: info@anjanisut.com
Phone: 9828272206